Customer Relationship Management (CRM)


 crm2PACT CRM has been designed to primarily cater to small & medium sized businesses. Each business is unique in its processes and the way it operates. Keeping this in view, PACT CRM can be a tool that organizes sales force and process management for a varied number of different organization structures. It helps businesses gain insight into the behavior of their customers.

Every customer interaction can be tracked and leveraged to maximize revenue opportunity and improve customer loyalty. PACT CRM assists sales teams to manage their opportunities and automate administrative tasks, allowing them to focus on building lasting portable relationships. It provides in-depth insight to sales and marketing activities which can be filtered by various dimensions including product, customer, time duration and market segment etc.

The CRM module can easily be advanced to specific business domains such as post-sales operations and contract management of various business types. Service staff can provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability.


Microsoft Dynamics CRMMicrosoft Dynamics CRM

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence and campaign management in the cloud, on-premises or with a hybrid combination.

Sell effectively

Your customers know more than ever before – making buying decisions before you can even engage. Your sales team must adapt to the new customer journey – building deeper relationships with customers and personalising every interaction.

With Microsoft Dynamics CRM, we help you reimagine sales around this new customer journey. Your sales reps can zero in, win faster and sell more.

Social for everyone.

In today's social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social.

Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.